Returns and Refunds
We want you to love your SoftLumen lamp.
If something isn’t right, we’ll do our best to make it right.
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Easy return process
Contact us within 14 days of delivery to request a return.
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Fast support
We reply as quickly as possible and guide you through the process.
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Refund updates
Refunds are issued once the returned item is received and inspected.
Returns policy
Return window
You may request a return within 14 days of receiving your order.
Return conditions
Items must be returned in their original condition and packaging.
If an item arrives damaged or defective, contact us as soon as possible.
Refunds
Once your return is received and inspected, we will confirm your refund.
Refunds are processed back to the original payment method
Return shipping costs
Return shipping costs may apply, depending on the reason for the return.
If the item is defective or incorrect, we will help you find the best solution.
Exchanges
If you’d like to exchange an item, contact us and we’ll do our best to assist.