FAQ
Find quick answers about shipping, returns, and our lighting products.
If you need help, feel free to contact us anytime.
Orders & Shipping
Where do you ship?
We offer tracked shipping to many countries worldwide. Available shipping options will appear at checkout.
How long does delivery take?
Delivery times vary by destination. Most orders arrive within 7–15 business days after dispatch.
Will I receive a tracking number?
Once your order ships, you’ll receive a tracking link by email.
Can I change my address after ordering?
If your order hasn’t been shipped yet, we may be able to update your address. Contact us as soon as possible.
Do I have to pay customs or import fees?
International orders may be subject to customs fees or import taxes. These charges are the responsibility of the customer.
Returns & Refunds
Can I return my order?
You can request a return within 14 days of delivery. Items must be returned in original condition.
When will I receive my refund?
Refunds are processed once the returned item is received and inspected. Depending on your bank, it may take a few business days to appear.
What if my item arrives damaged?
If your order arrives damaged or defective, contact us as soon as possible and we’ll help you quickly.
Product & Lighting
Are your lamps dimmable?
Some of our lamps include dimmable options (touch control or adjustable brightness). Please check the product page details.
What type of light do your lamps produce?
Most of our lamps create a warm, cozy glow designed for relaxing interiors.
Are the lamps rechargeable or battery-powered?
Some models are rechargeable or portable. You can find power details on each product page.
Can I use the lamp as a bedside night light?
Yes. Many of our designs are perfect for bedrooms and bedside lighting thanks to their warm and soft brightness.
Support
How can I contact you?
You can contact us through our Contact page or email us at softlumen13@gmail.com
What are your support hours?
We aim to respond as quickly as possible, usually within 24–48 hours.