Contact us
Need help with an order or have a question about our lighting?
We’re happy to help — simply send us a message and we’ll reply as quickly as possible.
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Fast reply
We usually respond within 24–48 hours.
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Order support
Include your order number so we can help faster.
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Worldwide customers
We assist customers worldwide in English.
Send us a message
Quick answers
Where is SoftLumen based?
SoftLumen is based in France and ships internationally.
I entered the wrong shipping address — what can I do?
Contact us as soon as possible. If your order hasn’t shipped yet, we may be able to update it.
My package is delayed
Delivery times can vary depending on carriers and customs. If you need help, contact us and we’ll assist you.
Prefer email?
You can also reach us at:
📩 softlumen13@gmail.com